The CX Academy
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New insights, career advice, testimonials and announcements.
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Top 3 Brands with Great CX Helping the World!
The world is changing. Customers care more about the experiences you provide them and more about what your business does for the planet. If your target audience is younger, you should be especially co...
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Testimonial Tuesday – Joanna Carr
“Dear CX Academy, as a returning student, having earlier completed the CX Certificate, I am once again the end of an amazing journey with you guys. I have thoroughly enjoyed my time as a student...
Testimonial Tuesday – Rebeca Jones née Sanchez
“I wanted to thank you for providing such a fantastic course in CX. The course is extremely well structured and the delivery of the content is provided in such an easy and effective manner that ...
Testimonial Tuesday – Hrushikesh Kulkarni
“Super excited to be a part of journey to take up the Diploma in Customer Experience from The CX Academy. The entire learning experience is well paced, with audio videos to explain & train u...
5 Ways AI Will Change Customer Experience Forever
Artificial Intelligence (AI) has recently been a hot topic on social media platforms. The enthusiasm of some is shielding it from the criticism of others. Some fear that robots will take over our worl...
Testimonial Tuesday – Holly Keeling
“This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly hav...
Testimonial Tuesday – Lucy Mugford
“I have really enjoyed the CX Academy Professional Diploma in Customer Experience! The course content was presented well, the videos were very engaging, and the assignments were actually very fu...
The Experience Economy
Whether it was a premonition or a hunch, B.Joseph Pine II knew he was onto something when he wrote ‘Welcome to the Experience Economy’ with James H Gilmore back in 1998. In their article, they exp...
Testimonial Tuesday – Antoine Corban
“I really enjoyed my time undergoing the learning courses for my professional certification. Content was clear, organized, connected and satisfactory. The knowledge gained from the instructors e...
Testimonial Tuesday – Eleftheria Kefala Paraschou
“It was a fantastic course to broaden my knowledge of customer experience. This course provides hands-on activities and examples while showing you some of the best frameworks and resources used ...
Is networking for women a lost cause?
Every month we have a Masterclass where we deep dive into a topical issue. Our most recent masterclass was dedicated to Women in CX: Empowering female employees to deliver CX Excellence. We wer...
Testimonial Tuesday – Marineuza Da Silva Dias
“I had such a great experience with this professional diploma in CX. The course was well structured, and besides providing relevant content to my career and current job, it was inspiring and fun...
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