The CX Academy
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New insights, career advice, testimonials and announcements.
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Latest article
Testimonial Tuesday – Kedimone Rubaine
“I was just hired as the first ever Director of Customer Service for the Government of the Virgin Islands. This course has provided me with information that is helping me develop the overall Cus...
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CX for Legal & Accountancy Firms
If you’ve ever needed a lawyer you know how stressful it can be going through any legal action. On the other hand, if you’re a lawyer you understand how important the loyalty of your client...
Testimonial Tuesday – Dan Quest
“The Professional Diploma in CX is much more than a training course. This experience has enriched the way I approach business and personal life. It brings the latest academic research, principle...
Testimonial Tuesday – Peter Mokrý
“Last year I started discussions with our CEO about CX and a year later we are at the point where we have a senior consultant to help us with the whole CX implementation. The form how The CX Aca...
CX for CEOs – If you want your CEO’s attention – Talk Profits!
Customer Experience (CX) focuses on how your customers feel about every interaction they have with your business. As a CEO, if you still believe that all you need is a great product and a good price, ...
Testimonial Tuesday – Yousef Alfaifi
“Thank you so much for everything you have shown me through my journey with the Academy. I loved the course so much and I also recommend it to my colleagues. The Diploma improved my knowledge an...
Testimonial Tuesday – Ewelina Marszowska
“I really enjoyed the programme. It gave me a deeper understanding of the CX and structured my knowledge. I liked the fact that the trainers always worked with the real examples, which helped me...
Testimonial Tuesday – Sonja Van Dorslaer
“I am really delighted and glad I finished! It has taken some time because I would do the learning in periods I also have the time to do something with the content. As a freelancer in CX, I firs...
Testimonial Tuesday – Francesca Grima
“I am a CX professional, and whilst a lot of the information was not brand new to me; it was certainly fantastic to put it all together and cement my knowledge. I really enjoyed that there were ...
Need a career upgrade? Why not Customer Experience?
Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owner...
Testimonial Tuesday – Tafadzwa Mudekunye
“When I started my journey with the CX Academy, it felt like a lot with 2 young kids and a hectic job, I felt like I was biting off more than I could chew. However, my passion for CX and desire ...
Testimonial Tuesday – Niamh Beggs
“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative. This course is not just tailored to people wanting to understand their customers more...
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