The CX Academy
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Latest article
Employee Experience (EX) – 2024 Trends
As the working landscape is changing further, with new technologies like AI booming and post-pandemic learnings becoming the new foundation of what’s possible, as an employer, manager, team lead or ...
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The Psychology of Colour in CX Design
In the world of design, understanding the psychology of colour is a powerful tool for crafting memorable and effective customer experiences. Colour has an immense influence on human behaviour. It allo...
The Evolution of Customer Experience: Are you keeping up?
Did you ever think about where the idea of customer experience comes from? It’s such a simple idea – provide your customers with a great experience so that they will come back and buy again an...
Creating a Seamless Omnichannel Experience: Step by Step
Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business...
How To Make Your Customers Feel Loved
Valentine’s Day is celebrated all over the world. This is the day to show how much you love and appreciate your partner. But how exactly do you show your customers how much you appreciate them? ...
The Role of Social Media in CX
Customer Experience is how the customers feel as a result of every interaction they have with your business. In the past few decades, social networks have morphed from simple social tools to a ...
Why CX Loves Trouble?
When there’s a customer problem in a company it is a great opportunity to understand what it is and how we fix it. It’s like what we call the ‘burning platform’ something that ...
2024 CX Predictions
2024 is here. It’s a new year and a new chance to make your business better than it was last year. The question that is probably roaming around your head now is ‘How?’ Well, along with ...
CX & Dealing with Difficult Customers
Scream at them, throw the phone at the wall and tell them that you will ban them from purchasing your products in the future if they don’t calm down! Is this really the way to go about deal...
Testimonial Tuesday – Monique Maduro
“I really enjoyed the course and received a lot of very practical learnings that can be implemented in any service career and even in the day to day life when dealing with people. I look forward...
Testimonial Tuesday – Michael Dyrbo Birch
“Just a little note and thank you: This course provides an excellent overview of the principles of CX and explains how to start a CX improvement within your company. It is well organized, intere...
Customer Passion
Having a passion for customers and customer experience is the secret sauce in all successful CX strategies. Passion is the key driver to achieve goals and more importantly, it is what keeps us going w...
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