2020-06-12
Choose The Right CX Course For You!

  Please join us on Wednesday July 1st, 2020 at 2pm for a 40 minute free webinar on choosing the right CX qualification for you! You’ll learn: How CX benefits your business What a CX qualif...

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2019-09-25
University Credit Rated CX Education

            We are delighted and proud to announce today that our Professional Diploma in Customer Experience (CX) has been credit rated by Glasgow Caledonian University ...

2019-06-06
CUSTOMER EXPERIENCE WEBINAR 24TH OF JUNE

            We’re delighted to invite you to join us on Monday 24th June at 10am (BST) for a webinar in this fast-growing sector. Our guest speaker will be Michael ...

2019-05-13
Customer Experience Webinar 16th of May

  We’re delighted to invite you to join us on Thursday 16th May at 10am (BST) for a webinar in this fast growing sector. Our guest speaker will be Michael Killeen, Managing Director of The ...

2019-02-12
Steps to Successful Customer Journey Mapping

  Below is an excerpt taken from Module 4 of the Professional Certificate in Customer Experience. This module includes all the below and a huge amount of detailed information on how your busines...

2019-01-23
Book Review – Customer Experience what how and why now

‘Customer Experience what how and why now’ – Don Peppers When it comes to customer experience, Don Peppers is one of the world’s most respected authorities. Over the last twent...

2019-01-22
Does Artificial Intelligence have a role in CX?

Does Artificial Intelligence have a role in CX?   Let’s talk about change. Not many people are comfortable with change. We have our routines, our regular customers, trusted suppliers and, y...

2019-01-15
Who benefits from CX investment?

  Everyone Benefits from investment in CX   [one_half]Companies that deliver CX excellence receive immediate and impactful benefits that filter throughout the whole business. Each of these b...

2019-01-09
The Economics of ‘The CX Framework’

Delivering Customer Experience Excellence offers companies many benefits which in turn create greater shareholder value. By consistently focusing on ‘The CX Framework’, companies will create an em...

2019-01-09
Seven key CX trends for 2019

As 2019 gets underway we can reflect on a 2018 that brought some fascinating changes in the landscape of CX worldwide. Instead of seeing improvements around the globe, we have actually seen a dip in p...