2021-06-22
You Get Me – The CX Academy Framework

Continuing our series of personal experiences with our emotional framework, our Chairman Michael Killeen shares his story of working with GE in the USA. “I started my career at GE Medical and wa...

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2021-06-17
You Deliver on Your Promise

We asked the ‘Boss Man’ Michael Killeen to give us a personal story about one of our emotional drivers.  He chose You Deliver on Your Promise.  This is his story….. Delivering on y...

2021-05-31
The Power of You Know Me – 2!

This is brilliant – what company could convince Raissa that they ‘know’ her dog? Phoenix Bark could and this is Raissa’s story! “I was browsing online for dog food for my...

2021-05-27
The Power of ‘You Know Me’

At a meeting recently we thought it would be a great idea to ask colleagues to tell us a story from a recent experience and in their own words that really reflects one of the emotional drivers in our ...

2021-04-19
A Testimonial To Be Proud Of!

This testimonial is from Jeanne Ogilvie, one of our Professional Diploma Graduates. This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the...

2021-04-05
CX Dashboards

As we often learn on our CX courses, metrics, measurement and communicating results are key to achieving CX Excellence and leadership buy-in. If you’re thinking of implementing a CX dashboard to hel...

2021-04-01
New Graduate Designations

We’re absolutely delighted that today (April 1st, 2021) we are announcing a letter designation format for all Graduates of The CX Academy.   CXAC (Cert) confers a designation as a Certified...

2020-10-19
CX Success Stories

  Please join us on Thursday 5th November 2020 at 12pm (noon) for a 40 minute Masterclass. This webinar is all about good news. Specifically good news and success brought about by CX initiatives....

CX as a Career
2020-07-30
CX as a Career

Please join us on Thursday 13th August 2020 at 12pm (noon IST) for a 40 minute free Masterclass. PLEASE REGISTER HERE Are you considering moving into CX? Would you like to change your career path? Jus...

2020-07-14
Your Career – Your Course

Please join us on Thursday July 30th 2020 at 2pm for a 40 minute free webinar to help you choose the right CX qualification for your career. You’ll learn: -How CX benefits your business -What a ...

2020-06-25
CX Technology Dictionary – Augmented Reality, APIs & Apps

AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years...

2020-06-25
The Power of Caring

Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating one up chocolate bar which companies they deal w...