This is brilliant – what company could convince Raissa that they ‘know’ her dog? Phoenix Bark could and this is Raissa’s story! “I was browsing online for dog food for my dog. I wanted something that would provide regular deliveries and I would not need to keep reordering every month nor would I need to […]
The Power of You Know Me – 2! Read More »
At a meeting recently we thought it would be a great idea to ask colleagues to tell us a story from a recent experience and in their own words that really reflects one of the emotional drivers in our CX Academy Framework. Laura chose ‘You Know Me’ and this is her story. “The hardest part
The Power of ‘You Know Me’ Read More »
This testimonial is from Jeanne Ogilvie, one of our Professional Diploma Graduates. This is by far the best course I’ve taken since my uni days. What stood out for me: The depth and the quality: the course directors have really done a wonderful job at encompassing all the different elements of Customer Experience in a
A Testimonial To Be Proud Of! Read More »
As we often learn on our CX courses, metrics, measurement and communicating results are key to achieving CX Excellence and leadership buy-in. If you’re thinking of implementing a CX dashboard to help you highlight key findings and insights – here are some to consider. Before you start you must understand clearly what you want to
We’re absolutely delighted that today (April 1st, 2021) we are announcing a letter designation format for all Graduates of The CX Academy. CXAC (Cert) confers a designation as a Certified CX Professional at Certificate level and CXAD (Dip) confers a designation as a Certified CX Professional at Diploma level. This is a really exciting
New Graduate Designations Read More »
Please join us on Thursday 5th November 2020 at 12pm (noon) for a 40 minute Masterclass. This webinar is all about good news. Specifically good news and success brought about by CX initiatives. We’ve got two great guests from the UK and our own Michael Killeen talking about recent success stories in their business
CX Success Stories Read More »
Please join us on Thursday 13th August 2020 at 12pm (noon IST) for a 40 minute free Masterclass. PLEASE REGISTER HERE Are you considering moving into CX? Would you like to change your career path? Just one small step and you could move into the fastest growing discipline in the world! Join us to discuss
Please join us on Thursday July 30th 2020 at 2pm for a 40 minute free webinar to help you choose the right CX qualification for your career. You’ll learn: -How CX benefits your business -What a CX qualification does for your career -How our CX courses work -Which course is the best for you We’ll
Your Career – Your Course Read More »
AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasing popular in all industries. Companies can use
CX Technology Dictionary – Augmented Reality, APIs & Apps Read More »
Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating one up chocolate bar which companies they deal with in the future. Genuine care for staff, customers and community strengthen deep bonds. Companies who are truly authentic and live their values matter more
The Power of Caring Read More »
