“I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and future roles as I now have a structured way to achieve the goals I would like to set. Alongside the module learning, the assignments associated with each module has enabled me to use and experiment with the new learnings and tools, and given me further insight and a sample of the results that will come from implementing these strategies. The benefits it will provide to our customers in doing business with us will create a brand advocate and ambassador which we all know is the best advertisement you can buy. Also the company benefits of reduced cost to serve and increased revenue that will result in the strategies being implemented will encourage further investment in CX. On a personal note I would like to thank the CX Academy Team for building a great and easy to follow on line course and for the support and feedback they have given me during this course.“
– John Jones (CXAD), Head of Customer Retention, PhoneWatch
