“The Professional Diploma in CX is much more than a training course. This experience has enriched the way I approach business and personal life. It brings the latest academic research, principles and best practices within Customer Experience management to life. The course has given me the knowledge, tools, confidence and enthusiasm to implement a CX strategy and framework with leadership buy-in. My colleagues are enthused with an invigorated customer-centric purpose and customer promise. Many new projects have been initiated, which are already creating changes that will lead to increased customer loyalty and advocacy, and growth. The course is crafted perfectly, is flexible, and supported to the highest standards by an incredible team of CX professionals. I thoroughly enjoyed every module and assignment. Thank you to the whole CX Academy team for a great product.”
– Dan Quest (CXAD), Customer Experience Leader, PaperCut Software
