“I am really delighted and glad I finished! It has taken some time because I would do the learning in periods I also have the time to do something with the content. As a freelancer in CX, I first need to inspire companies from where it is my intention to assist these companies in their CX strategy So to answer to your question about sharing my experiences. The course has inspired me and expanded my approach of how to start CX journeys in a company. My target is the SME market in Belgium and neighbouring countries and often the CX maturity is quite low, which means that a lot of persuasion and engagement journeys are required. My angle and tagline is “bridging the gap between company” objectives and customer feedback”, and I now have more “ammunition and angles” to tackle via this course.”
– Sonja Van Dorslaer (CXAD), Customer Experience Specialist, The e!Erlebnis
