“I wanted to thank you for providing such a fantastic course in CX. The course is extremely well structured and the delivery of the content is provided in such an easy and effective manner that it is impossible not to retain all the knowledge accrued at the end of each module. The fact that you can download all you have learned in a clear presentation at the end of the module is extremely handy and it really helps when revising to take your assessments. What I really like from this course is that you can put all you have learned into practice and find the templates provided extremely useful. Additionally, the suggested assignments provided in each module are really good food for the brain.and the workshops that I have attended whilst doing the course have been an eye opener for me. No fancy jargon or complex concepts that nobody understands, straight forward questions with clear and transparent answers from the experts that put into perspective where you are and where you would like to be. I am looking forward to applying all that I have learned to my current role at Secret Escapes!”
– Rebeca Jones née Sanchez (CXAC), Customer Experience Advisor, Secret Escapes
