2020-06-25 – The CX Academy

June 25, 2020

CX Technology Dictionary – Augmented Reality, APIs & Apps

AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasing popular in all industries. Companies can use […]

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The Power of Caring

Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating one up chocolate bar which companies they deal with in the future. Genuine care for staff, customers and community strengthen deep bonds. Companies who are truly authentic and live their values matter more

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New! AI for CX

We’re delighted to announce the addition of AI into our Professional Diploma in CX.