SPECIAL BLACK FRIDAY OFFER
Please contact us for our once-off Black Friday offers. Enrol by midnight 27th November and receive our biggest ever discount. Just contact us for details. ana@thecxacademy.org

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UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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What People Are Saying

JOHN JONES HEAD OF CUSTOMER SERVICE, PHONEWATCH

I found all the Professional Diploma course modules 1 to 10 totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and future roles as I now have a structured way to achieve the goals I would like to set. Alongside the module learning, the assignments associated with each module has enabled me to use and experiment with the new learnings and tools, and given me further insight and a sample of the results that will come from implementing these strategies. The benefits it will provide to our customers in doing business with us will create a brand advocate and ambassador which we all know is the best advertisement you can buy. Also the company benefits of reduced cost to serve and increased revenue that will result in the strategies being implemented will encourage further investment in CX. On a personal note I would like to thank the CX Academy Team for building a great and easy to follow on line course and for the support and feedback while they have given me during this course.”

DECLAN BUCKLEY CX LEADER & CHANGE PROJECT MANAGER, DECCA

The Professional Diploma course is comprehensive and provides graduates of the diploma with the framework, techniques, tools and templates to build and support world class CX programmes, no matter what the organisation. The professionalism of the delivery, the variety of presenters, many of them practitioners in their own day jobs, and the linking of the content to contemporary businesses and scenarios all help to bring the materials to life. The structure of the course is also good in that it incentivises the student to progress through the materials, undertake the module assignments and milestone assessments without getting overwhelmed. This was definitely a good investment and I look forward to applying my new learnings in future engagements. Thanks to everyone at the CX Academy for their support throughout my course.”

AINE KANE HEAD OF PROJECT DELIVERY, FBD INSURANCE

I  am delighted to have been awarded a Distinction in the Professional Diploma in Customer Experience awarded by the The CX Academy. I can’t recommend this Diploma enough. With extremely engaging online coursework. The case study examples given were really interesting and brought the whole CX Framework to life! It was a challenging 6 months but would recommend the course to anyone interested in pursuing a career in Customer Experience!”

STUART RUSSELL BUSINESS CHANGE MANAGER, 3 IRELAND

The Diploma was a perfect fit for me, the ability to learn at my own pace really benefited me with a busy career & young family. The support I got from the Academy was first class through-out. Using real life companies that i have see & use really brought the training to life”

JELENE MRVELJ  HEAD OF CUSTOMER EXPERIENCE WIDER EUROPE, BRITISH COUNCIL

I have had a great experience with The CX Academy during my Professional Diploma in Customer Experience course. The course provided me with different content, practices and tools in the CX area, and also helped me to structure knowledge I’ve gained previously. I really appreciated the immediate support I received during my course – The CX Academy team was available any time for different questions and requests I had.”

JENNA MCCOY CUSTOMER EXPERIENCE MANAGER, IRISH MANAGEMENT INSTITUTE

Completing this Diploma has really enhanced my knowledge of CX and my ability to implement key enhancements to our business. The course has just the right balance between CX knowledge, practical application and real-word, relevant examples. The self-directed format of the course allowed me to work at my own pace and the assignments and lectures were highly relevant yet practical. I know I will find myself going back to the assignments and key take-aways again and again as I implement elements learned on the programme. This course has provided me with an excellent foundation for building on CX excellence in my organisation. I thoroughly enjoyed the course and the support I received was second to none. Thank you!”

MARY MURPHY HEAD OF CUSTOMER EXPERIENCE, PHONEWATCH

I loved this course. If you are in a Customer Experience (CX) role or have an objective of reducing customer churn and enhancing customer loyalty, then this is the course for you. The content is in-depth, relevant and delivers on all necessary requirements to succeed in delivering a world-class CX to your customers. It was a fantastic learning experience and I’ve put so much into practice already and our business is starting to see the benefits. Thank you to all the lecturers and staff involved at the CX Academy.”

RODRIGO MASSA, ING BANK

I really enjoyed the CX course, especially the examples given and the CX framework presented. Also liked how it was structured (in terms of the overall course and within each module) as it made it easier to follow and how the tools given can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.”

 

NIAMH BEGGS, CUSTOMER EXPERIENCE OFFICER, IRISH WATER

“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative.
This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey.

I have no doubt that I will be using each of the key learning daily. Thank you CX Academy.”

 

FULGENCE DJOUA, HEAD OF INTERNAL CONTROL, ECOBANK, THE PAN AFRICAN BANK BENIN

“When I wanted to develop my skills as CX Culture Transformation Lead, I knew there would be no better place to learn. The CEO of the CX Company and Course Directors were clear and interesting and I liked their style of teaching. The materials we covered and the links to other sources were up to date and highly relevant to my role : Drive the design and roll-out of CX Culture Transformation.”

 

TANJA MELE, PROJECT MANAGER IN MARKETING COMMUNICATIONS, UNICHEM, SLOVENIA

“I must tell you that I have managed to make the CX project in my company a strategic priority for the next 5 years. There is still a long way to go, but I couldn’t have managed to do it, if I had not enrolled in your course. It is really systematic and covers all the aspects necessary to succeed in this. So, I am most grateful and also very proud to be part of it :)”

 

BETH DALEY, CAMPAIGN MANAGER, HTC CX LOYALTY, UK

“I really enjoyed the course The bite-size videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in my current role so the skills I’ve learnt from the course will be so valuable to our clients.”

 

HELEN LEJEUNE, CUSTOMER SUCCESS SPECIALIST, USA

“The CX Academy’s Professional Certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of work. I found the instructors, concepts and outside reading to be immensely
helpful during my work on the course. I would recommend the CX Academy’s courses to anyone looking to boost their knowledge of customer experience in a consumer driven world.”

 

NAT BROWN, PROJECT MANAGER, TH MARCH

I am so pleased to have had the opportunity to complete the course, which anyone will fly through thanks to the format of short videos with engaging content and speakers making it very enjoyable. It has such a practical, hands-on approach and I would thoroughly recommend it as first steps to use when trying to focus on CX formally for the first time. I will be using what I have learnt to transition in to a new role at the company shortly, heading up a new CX division – so I can confidently say the CX Academy has not only benefited the company in terms of enriching our knowledge but has also led to my own personal career growth. Thank you!”

 

 

 

EOIN O’NEILL, PTSB

“All I can say it is a great course. The content is very in depth and informative. I had no issues understanding concepts or definitions. As someone that likes to make my own notes with assignments I found it unnecessary as the end of module key notes and learning was already at such a high level.”

TONY BAILEY, CEO ACCESS HQ

“This course is a fantastic introduction to CX fundamentals and details how to commence a CX improvement journey within your business. It is well structured, engaging and paced well to allow for the busy working lives of most people. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

MARTY CARR, CEO CARR GOLF

“We’ve worked with the CX Company on many projects and when they launched The CX Academy we had some of our staff take their Professional Certificate course. This Certificate course has really helped our staff to understand how important that experience is and I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

ROBERT BOYLE, CORPORATE MANAGER, IRISH LIFE HEALTH

“I just wanted to say that this course is one of the best courses I’ve ever had the pleasure of completing!! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session…I honestly can’t put it down :-)”

TIM ANDERSON, DIRECTOR NORTH AMERICAN SALES, APTEAN

“In a time of tight budgets, high-performance cultures, and little time, we needed more, and found it at The CX Academy. A complete learning experience from understanding the benefits of CX, to learning the CX Framework, and finally seeing CX in action. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come. Thank you CX Academy!”

TARA COTTER, LAYA HEALTHCARE

“I received my certificate in the post this morning, I would like to sincerely thank you and your team for the time and effort you all put into the course in Customer Experience. As part of my role I am now undertaking the task of journey mapping and thanks to your course, I am able to use Module 4 to really help the team understand and walk in our members shoes.”

Our Online Courses

Professional Certificate In
Customer Experience

Early Bird ends January 23, 2021
Course Price
€495
Early Bird
€420

Upcoming Course

January 2021
Starts 28th Jan

SPECIAL BLACK FRIDAY OFFER
Please contact us for our once-off Black Friday offers. Enrol by midnight 27th November and receive our biggest ever discount. Just contact us for details. ana@thecxacademy.org

.

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Register Your Interest

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Professional Diploma In
Customer Experience

Early Bird ends January 22, 2021
Course Price
€2850
Early Bird
€2395

Upcoming Course

January 2021
Starts 27th Jan

SPECIAL BLACK FRIDAY OFFER
Please contact us for our once-off Black Friday offers. Enrol by midnight 27th November and receive our biggest ever discount. Just contact us for details. ana@thecxacademy.org

.

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

.
X

Register Your Interest

  • This field is for validation purposes and should be left unchanged.

Our Alumni

Learners who have graduated from our courses represent some of the world’s biggest brands:

Contact Us For Further Information

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