The CX Academy – The CX Academy

The CX Academy

Employee-Burnout

Employee Burnout – How to manage it using our Emotional Intelligence Framework

In our latest blog Employee Trends 2024 we mentioned that employee engagement is going down and emphasis on mental health and well-being will be incredibly important.    One of the factors causing employee burnout is a lack of balance in workloads. This includes the type of work they are doing and whether it is too […]

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Need a career upgrade - Why not CX?

Need a career upgrade? Why not Customer Experience?

Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owners are becoming more aware of the necessity for CX Professionals in their companies, so job opportunities keep increasing.    So if you are working in

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Customer Journey Title Image

Customer Journey – The What, The Why & A Free Customer Journey Mapping Guide

What is a Customer Journey & Customer Journey Mapping?    We define Customer Journey as every interaction across every touch-point that a customer has with a company. Every one of those interactions contributes to the overall Customer Experience.  At a high level a customer’s journey starts when they first show interest in doing business with

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