When HR Meets CX Customer experience is delivered from the bottom up. This means that the customer-facing staff are the ones who will have the greatest impact on CX. However, do not mistake this for full responsibility. We said it before and we will say it again: Every department in the company has […]
Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business. But how do you put processes in place for it all to come together? In today’s article, we will go through exactly what it
Creating a Seamless Omnichannel Experience: Step by Step Read More »
We’re delighted to announce the addition of AI into our Professional Diploma in CX.
