Employee Experience – The CX Academy

Employee Experience

Employee-Burnout

Employee Burnout – How to manage it using our Emotional Intelligence Framework

In our latest blog Employee Trends 2024 we mentioned that employee engagement is going down and emphasis on mental health and well-being will be incredibly important.    One of the factors causing employee burnout is a lack of balance in workloads. This includes the type of work they are doing and whether it is too […]

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Creating a Seamless Omnichannel Experience: Step by Step

Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business. But how do you put processes in place for it all to come together?    In today’s article, we will go through exactly what it

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Need a career upgrade - Why not CX?

Need a career upgrade? Why not Customer Experience?

Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owners are becoming more aware of the necessity for CX Professionals in their companies, so job opportunities keep increasing.    So if you are working in

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