Scream at them, throw the phone at the wall and tell them that you will ban them from purchasing your products in the future if they don’t calm down! Is this really the way to go about dealing with difficult customers? No. No matter how many times you could be dreaming of it …
When you think of CX you think of the experience a person is having when buying a car, clothes or a new home. However, what if this person is buying a toy? Moreover what if this person is 5 and not 50? Today’s blog will shed a light on an area of Customer Experience …
As the third highest ranking supermarket in The CXi Customer Experience Report 2022 from The CX Company, Lidl are seeing the benefits of a strategic investment and focus on Customer Experience. At the heart of their strategy is their vision “To make live better by providing quality food at market leading value, ensuring customer satisfaction …
Summer – the time of relaxation, stress free holidays, drinking piña coladas in the sun and enjoying the local cuisine. Your holidays wouldn’t have been the same if the hotel you stayed at, the restaurant you enjoyed your romantic dinner at or the bus company you travelled with didn’t care about CX. In the spirit …
These are the mistakes in CX which you probably already know about but often find yourself falling into. If you want to achieve CX Excellence you should steer clear of them. 1.The Digital Gone Wrong Digitising your service can have multitude of positives; lower costs, easier scalability, data collection and many more. However, …
We know that while there are similarities, CS and CX are not the same. Ideally, the difference between them would be black and white. Unfortunately we don’t live in a perfect world. Customer Service is certainly connected to CX but it mainly focuses on the technical and functional aspects of the customer journey; the CRMs, …
CS is different to CX – How is UI different to UX? Read More »
