customer needs – The CX Academy

customer needs

Creating a Seamless Omnichannel Experience: Step by Step

Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business. But how do you put processes in place for it all to come together?    In today’s article, we will go through exactly what it

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4 Steps To Turn Problems Into Opportunities

Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust of your customers.    Opportunities are everywhere. At the start of the pandemic Time Doctor, a creator of a time-tracking application, was struggling

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Customer Promise

A Customer Promise is the experience a company’s customers can expect to consistently receive when they interact with that company. Customer Promise is much more than just the physical product they are receiving. It includes the way the transaction will work, the amount of time it will take to deliver the product, how the product

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