Customer Journey – The CX Academy

Customer Journey

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Feedback to Action: Transforming Customer Insights into CX Excellence

  Gathering and understanding customer feedback is crucial for the success of your business. It will give you insight into what your customers prefer and how you can improve your product, service, CX and ultimately your business performance. On top of this, it’s a powerful way to act as a warning system for customer churn.  […]

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Creating a Seamless Omnichannel Experience: Step by Step

Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business. But how do you put processes in place for it all to come together?    In today’s article, we will go through exactly what it

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Need a career upgrade - Why not CX?

Need a career upgrade? Why not Customer Experience?

Customer Experience has become the fastest-growing business discipline in the world. As a result, 95% of leading organisations cite CX job roles as crucial to achieving business growth. Business owners are becoming more aware of the necessity for CX Professionals in their companies, so job opportunities keep increasing.    So if you are working in

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Customer Journey Title Image

Customer Journey – The What, The Why & A Free Customer Journey Mapping Guide

What is a Customer Journey & Customer Journey Mapping?    We define Customer Journey as every interaction across every touch-point that a customer has with a company. Every one of those interactions contributes to the overall Customer Experience.  At a high level a customer’s journey starts when they first show interest in doing business with

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