Customer Experience – Page 5 – The CX Academy

Customer Experience

The Economics of ‘The CX Framework’

Delivering Customer Experience Excellence offers companies many benefits which in turn create greater shareholder value. By consistently focusing on ‘The CX Framework’, companies will create an emotional connection with customers, creating behaviours and relationships that deliver growth. But what economic impact will ‘The CX Framework’ have on your company? The following diagram illustrates the economics

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New! AI for CX

We’re delighted to announce the addition of AI into our Professional Diploma in CX.