Customer Experience – The CX Academy

Customer Experience

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Feedback to Action: Transforming Customer Insights into CX Excellence

  Gathering and understanding customer feedback is crucial for the success of your business. It will give you insight into what your customers prefer and how you can improve your product, service, CX and ultimately your business performance. On top of this, it’s a powerful way to act as a warning system for customer churn.  […]

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Employee-Burnout

Employee Burnout – How to manage it using our Emotional Intelligence Framework

In our latest blog Employee Trends 2024 we mentioned that employee engagement is going down and emphasis on mental health and well-being will be incredibly important.    One of the factors causing employee burnout is a lack of balance in workloads. This includes the type of work they are doing and whether it is too

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Creating a Seamless Omnichannel Experience: Step by Step

Omnichannel experiences make it easy for your customers to do business with you on their terms. Seamless omnichannel experience isn’t anything new – everyone knows it’s good for the business. But how do you put processes in place for it all to come together?    In today’s article, we will go through exactly what it

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