Customer Acquisition – Page 2 – The CX Academy

Customer Acquisition

Why Invest in Customer Experience - Title Graphic

Why You Should Invest in Customer Experience? – 5 Benefits

  Investing in Customer Experience should seem like an obvious action to take, yet so many companies still don’t get it! The key challenges for the organisations are; wrong use of digital technologies, lack of human touch, inattentiveness to employee needs and a customers’ lower tolerance for failure. By investing in CX you will invest […]

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Customer Loyalty

The result of providing CX Excellence at every step of the customer journey.    What is Customer Loyalty?  Customer Loyalty is the state when a customer consciously chooses a product or a service from the same brand, repeatedly.  It goes further. A customer is loyal when they have a strong feeling of support or allegiance

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