AI – The CX Academy

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Best in Class UX Title Image

Best in Class UX: Elevating Customer Experience

In today’s competitive landscape, user experience (UX) is no longer just a buzzword, it’s a fundamental aspect of any successful business strategy. For Customer Experience (CX) professionals, understanding how UX can improve customer satisfaction and loyalty is crucial.    Understanding UX and CX Before diving into examples, it’s essential to understand the relationship between UX […]

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2024 CX Predictions Title Image

2024 CX Predictions

2024 is here. It’s a new year and a new chance to make your business better than it was last year. The question that is probably roaming around your head now is ‘How?’    Well, along with 44 world-renowned CX experts, we have created the third volume of our CX Symposium E-Book. To help you

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Title Image: The CX Academy logo, Text: AI and CX - Watch out, image of AI robot coming out of a phone

AI and CX – Watch Out!

Artificial Intelligence (AI) could be your organisation’s worst nightmare.    As everyone praises its benefits (We did too: 5 Ways AI Will Change Customer Experience Forever) some businesses are diving in head first, which could create a whole lot of frustrated customers, data privacy breaches and discrimination.    So let us be The Devli’s Advocate

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The Digital part of the Customer Experience Business title image

The Digital Part of the (Customer Experience) Business

If you do a quick google search for ‘How to improve your Customer Experience?’, the advice is geared towards digital and technology solutions. An omnichannel experience utilising AI and Chatbots is presented as a universal solution to all CX problems. However, there is a very thin line between enhancing your CX strategy with digital solutions

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