Please contact us for our once-off Black Friday offers. Enrol by midnight 27th November and receive our biggest ever discount. Just contact us for details. ana@thecxacademy.org


UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us




CX Success Stories

  Please join us on Thursday 5th November 2020 at 12pm (noon) for a 40 minute Masterclass. This webinar is all about good news. Specifically good news and success brought about by CX initiatives. We’ve got two great guests from the UK and our own Michael Killeen talking about recent success stories in their business […]

CX as a Career

CX as a Career

Please join us on Thursday 13th August 2020 at 12pm (noon IST) for a 40 minute free Masterclass. PLEASE REGISTER HERE Are you considering moving into CX? Would you like to change your career path? Just one small step and you could move into the fastest growing discipline in the world! Join us to discuss […]

Your Career – Your Course

Please join us on Thursday July 30th 2020 at 2pm for a 40 minute free webinar to help you choose the right CX qualification for your career. You’ll learn: -How CX benefits your business -What a CX qualification does for your career -How our CX courses work -Which course is the best for you We’ll […]

CX Technology Dictionary – Augmented Reality, APIs & Apps

AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasing popular in all industries. Companies can use […]

The Power of Caring

Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating which companies they deal with in the future. Genuine care for staff, customers and community strengthen deep bonds. Companies who are truly authentic and live their values matter more than ever. Those that […]

Choose The Right CX Course For You!

  Please join us on Wednesday July 1st, 2020 at 2pm for a 40 minute free webinar on choosing the right CX qualification for you! You’ll learn: How CX benefits your business What a CX qualification does for your career How our CX courses work Which course is the best for you We’ll look at […]

University Credit Rated CX Education

            We are delighted and proud to announce today that our Professional Diploma in Customer Experience (CX) has been credit rated by Glasgow Caledonian University (GCU). This is a significant, internationally respected and recognised educational body. GCU would be considered one of the UKs top universities and they have over […]

Customer Experience Webinar 16th of May

  We’re delighted to invite you to join us on Thursday 16th May at 10am (BST) for a webinar in this fast growing sector. Our guest speaker will be Michael Killeen, Managing Director of The CX Company and a global and passionate voice for CX over many years. Please register here: https://zoom.us/webinar/register/WN_PNkhm12bTsWElQmWua8pDg Michael will talk […]

Steps to Successful Customer Journey Mapping

  Below is an excerpt taken from Module 4 of the Professional Certificate in Customer Experience. This module includes all the below and a huge amount of detailed information on how your business can create and utilise your customer journey. What is a Customer Journey? A Customer Journey is defined as every interaction across every touch-point […]