UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Resources

 

CX Technology Dictionary – Augmented Reality, APIs & Apps

AUGMENTED REALITY Augmented Reality or AR is the use of technology to combine real word images, video, etc. with computer-generated information and imagery. AR is becoming more popular in recent years. While it is commonly used in gaming and more recently training and education, it is becoming increasing popular in all industries. Companies can use […]

The Power of Caring

Shared emotions have bought companies and customers closer together during the corona virus. Consumers sense of trust has been heightened and dictating which companies they deal with in the future. Genuine care for staff, customers and community strengthen deep bonds. Companies who are truly authentic and live their values matter more than ever. Those that […]

Choose The Right CX Course For You!

  Please join us on Wednesday July 1st, 2020 at 2pm for a 40 minute free webinar on choosing the right CX qualification for you! You’ll learn: How CX benefits your business What a CX qualification does for your career How our CX courses work Which course is the best for you We’ll look at […]

University Credit Rated CX Education

            We are delighted and proud to announce today that our Professional Diploma in Customer Experience (CX) has been credit rated by Glasgow Caledonian University (GCU). This is a significant, internationally respected and recognised educational body. GCU would be considered one of the UKs top universities and they have over […]

Customer Experience Webinar 16th of May

  We’re delighted to invite you to join us on Thursday 16th May at 10am (BST) for a webinar in this fast growing sector. Our guest speaker will be Michael Killeen, Managing Director of The CX Company and a global and passionate voice for CX over many years. Please register here: https://zoom.us/webinar/register/WN_PNkhm12bTsWElQmWua8pDg Michael will talk […]

Steps to Successful Customer Journey Mapping

  Below is an excerpt taken from Module 4 of the Professional Certificate in Customer Experience. This module includes all the below and a huge amount of detailed information on how your business can create and utilise your customer journey. What is a Customer Journey? A Customer Journey is defined as every interaction across every touch-point […]

Book Review – Customer Experience what how and why now

‘Customer Experience what how and why now’ – Don Peppers When it comes to customer experience, Don Peppers is one of the world’s most respected authorities. Over the last twenty years he and co-author Martha Rogers have written a series of best-selling bo oks on the subject. They have collectively sold over a million copies […]

Does Artificial Intelligence have a role in CX?

Does Artificial Intelligence have a role in CX?   Let’s talk about change. Not many people are comfortable with change. We have our routines, our regular customers, trusted suppliers and, yes, we have our competitors too but we know who they are, where they work from and we like it that way. But the change […]

Who benefits from CX investment?

  Everyone Benefits from investment in CX     CEO Shareholder value CX provides greater ROI for investors Business differentiation Because most businesses today offer pretty much the same product at the same price, CX is now the only true way a company can differentiate its offering to its customers Business reputation Companies that treat […]