UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Become A Certified
CX Professional

little ribbonThe Professional Certificate
in Customer Experience

Completing the Professional Certificate in Customer Experience and becoming a Qualified CX Professional will give you a wide and comprehensive understanding of all aspects of the discipline. It will ensure you have the knowledge, skills and tools to apply your learnings within your organisation.

Become A Certified CX Professional

little ribbonThe Professional Certificatein Customer Experience

Completing the Professional Certificate in Customer Experience and becoming a Qualified CX Professional will give you a wide and comprehensive understanding of all aspects of the discipline. It will ensure you have the knowledge, skills and tools to apply your learnings within your organisation.

Gain absolute CX confidence with a professional certificate in Customer Experience Excellence. Give your company the edge that will build trust, enhance brand integrity and drive sales in a revolutionary way.

Gain absolute CX confidence with a professional certificate in Customer Experience Excellence. Give your company the edge that will build trust, enhance brand integrity and drive sales in a revolutionary way.

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We work with CX industry leaders from the world’s largest and most influential brands, to ensure that our online courses deliver the skills, knowledge and industry needs that are required by CX professionals throughout the world.

Our programmes are built on the experience of our Course Directors who have significant, practical experience working day-to-day at the highest level consulting to global leading CX companies

We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector

Next Course

Professional Certificate In Customer Experience

Course Price
€495
Early Bird
€420

Upcoming Course

September 2021
Starts 24th Sep

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Register Your Interest

What People Are Saying

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MARTY CARR
CEO Carr Golf

 

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

 

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ROBERT BOYLE
Corporate Manager, Irish Life Health

 

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

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TONY BAILEY
CEO Access HQ

 

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

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TIM ANDERSON
Corporate Manager, Irish Life Health

 

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

What You Will Gain

Course Format

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3 months

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Self-Paced

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3 – 4 hours per week

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Study online

Course Content

There are 6 modules in our online Professional Certificate syllabus giving you a detailed introduction to all required disciplines used to deliver CX Excellence. The Certificate covers 12 hours of online learning including video lectures, best practice ‘real world’ studies and regular self assessment opportunities.

Module 01.

Introduction to The Professional Certificate in CX

Module 02.

Understanding The Impact of Customer Experience

Module 03.

The CX Framework™

Module 01.

Introduction to The Professional Certificate in CX

Module 02.

Understanding The Impact of Customer Experience

Module 03.

The CX Framework™

18 hours
online learning

Video lectures from
Course Directors

Downloadable
CX Resources

Assignments
and Projects

Best practice
Case Studies

Interactive
Webinars

Links to all relevant
online support

Continuous
Assessment

Our Alumni

Learners who have graduated from our courses represent some of the world’s biggest brands:

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