UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Become a
certified CX
professional

Professional Certificate
in Customer Experience

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Build your career in a new and exciting sector, and earn a globally recognised Customer Experience qualification

[/vc_column_text][/vc_column][vc_column width=”2/6″][/vc_column][/vc_row][vc_row content_placement=”top” el_class=”indcouncil” css=”.vc_custom_1555082995811{background-color: #ffffff !important;}”][vc_column width=”1/2″][vc_column_text]We work with CX industry leaders from the world’s largest and most influential brands to ensure that our courses deliver the skills, knowledge and industry needs that are required by CX professionals throughout the world.[/vc_column_text][vc_separator color=”custom” align=”align_left” border_width=”4″ el_width=”50″ accent_color=”#f6a124″][/vc_column][vc_column width=”1/2″][vc_column_text el_class=”indcounc”]Industry Advisory Council logo 02 e1555086953291[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” equal_height=”yes” content_placement=”middle” el_class=”padbottom40″ css=”.vc_custom_1555088572449{background-color: #eeeeee !important;}”][vc_column][vc_video link=”https://vimeo.com/329772159/b96c215f71″ align=”center”][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”ribbonbullets” css=”.vc_custom_1555088583820{background-color: #eeeeee !important;}”][vc_column width=”1/2″][vc_column_text]

  • Our programmes are built on the experience of our Course Directors who have significant, practical experience working day-to-day at the highest level consulting to global leading CX companies.

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  • We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector.

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What you will gain

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  • A Professional Qualification Accredited
    and Validated by Industry Experts

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  • A Deep Understanding of the Power
    of Customer Experience

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  • The Ability to Speak the Language
    of Leadership

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  • The Confidence and Tools to Develop
    a Successful Customer Experience
    Excellence Programme in your Company

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  • The Potential for you and your Company
    to Stand Head and Shoulders Above your
    Competitors

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  • The Expertise to Advance your Career with
    Practical Knowledge that can be
    Transferred to your Workplace Immediately

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Course Format

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3 Months

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Self-Paced

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3-4 hours
per week

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Study completely
online

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  • 18 hours online learning
  • Video lectures from Course Directors
  • Downloadable CX Resources
  • Assignments and Projects

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  • Case Studies
  • Interactive Webinars
  • Links to all relevant online support
  • Continuous Assessment

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Students who have enrolled in our courses come from:

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…and more

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