UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Become a
certified CX
professional

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Our Industry Advisory Council members are leaders from the following companies

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SYLLABUS:

Professional Certificate in Customer Experience 

Module 1: Introduction to The Professional Certificate in Customer Experience
Understanding Key Principles & Definitions

Module 2: Understanding The Impact of Customer Experience
Differentiation, Retention & The New Method of Customer Experience

Module 3: The CX Framework
Our Unique Framework That Drives CX Excellence

Module 4: The Customer Journey
Understanding the 5 Steps to Successful Journey Mapping

Module 5: CX in Action
Understand How Staff & Digital Innovation Transforms your Customer Experience

Module 6: Your Four Stages to CX Excellence
Creating your CX Strategy to Implement in Your Company Today[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”nopad”][vc_column width=”1/2″ el_class=”textpad-right padleft”][vc_column_text el_class=”padtext ticks padtop”]

Who is this course for?

  • Anyone looking to pursue a career in Customer Experience
  • Sales Executives
  • Customer Support Staff
  • Customer Service Executives
  • CX Professionals & Managers
  • Marketing Executives
  • HR Executives
  • SME Business Owners
  • CEOs and Senior Management

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What will I gain?

KNOWLEDGE SHARED FROM LEADING CX PRACTITIONERS?


All our lecturers are CX practitioners who have technical and practical experience working at the highest corporate level. Our team works constantly in the ‘real-world’ with companies at the cutting edge of CX delivery. This allows us to keep our syllabus absolutely relevant, up-to-date and aligned to the needs of the sector.

BACKED BY INDUSTRY LEADERS

Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers. The IAC is comprised of experts from leading companies such as Google, IKEA, Virgin Media, Actavo and AXA Insurance.

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