“I loved this course. If you are in a Customer Experience (CX) role or have an objective of reducing customer churn and enhancing customer loyalty, then this is the course for you. The content is in-depth, relevant and delivers on all necessary requirements to succeed in delivering a world-class CX to your customers. It was a fantastic learning experience and I’ve put so much into practice already and our business is starting to see the benefits. Thank you to all the lecturers and staff involved at the CX Academy.”
– Mary Murphy (CXAD), Head Of Customer Experience, PhoneWatch
