Industry Advisory Council

The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.

The IAC will also provide Certification to graduates of certain programmes.

Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.

The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

The IAC is comprised of experts in customer experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.

Role of The Council

  • Independent and experienced figures from business and academia
  • Provide validation and guidance around our education and accreditation programmes
  • Provide real-world input that will guide The Academy in industry-related matters and ensure our programmes match the expectations and needs of industry
  • Advise the Academy on the latest industry developments
  • Support the students and graduates
  • Promote the value of CX education and certification

Founder Members

Paul Farrell
Vice President Commercial – Virgin Media

Kingsley Aikins
Managing Director – Diaspora Matters

Joanne Boyle
Head of Customer Experience –
AXA Insurance

Jonny Parkes
Founder –
Customer Minds

Anthony Quigley
Founder –
Code Institute

Tina McDonald
Customer Relations Manager –
IKEA

Justin Conry
Head of Transformation –
Three Mobile

Patricia Greene
Head of Communications –
Volvo Cars

Chiara Henderson
CX Consultant and
Executive Coach

Former Head of CE for Slack and Dell (EMEA)

Karl Lumsden
Agency Development Manager –
Google

Ann-Marie O’Donnell
Customer Strategy Director –
Actavo

Michael Killeen
CEO
The CX Company

Julian Douglas
Head

The CX Academy

May 23, 2019

Course Price

€495

Enrol Now

Next Course Professional Certificate in CX

Commences June 28, 2019

We'll get back to you really quickly giving you further information, full course syllabus and answering any questions you might have.

June 28, 2019

Course Price

€495

Next Course Professional Certificate in CX

Commences June 28, 2019

We'll get back to you really quickly giving you further information, full course syllabus and answering any questions you might have.

May 23, 2019

Course Price

Sold Out

June 28, 2019

Course Price

€495

Enrol Now
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