Industry Advisory Council

The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.

The IAC will also provide Certification to graduates of certain programmes.

Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.

The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.

Industry Advisory Council

The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.

The IAC will also provide Certification to graduates of certain programmes.

Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.

The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.

Role Of The Council

  • Independent and experienced figures from business and academia
  • Provide validation and guidance around our education and accreditation programmes
  • Provide real-world input that will guide The Academy in industry-related matters and ensure our programmes match the expectations and needs of industry
  • Advise the Academy on the latest industry developments
  • Support the students and graduates
  • Promote the value of CX education and certification

Founder Members

PAUL FARRELL

Vice President Commercial
Virgin Media

KINGSLEY AIKINS

Managing Director
Diaspora Matters

JOANNE BOYLE

Head of Customer Experience
AXA Insurance

JONNY PARKES

Founder
Customer Minds

ANTHONY QUIGLEY

Founder
Code Institute

TINA MCDONALD

Customer Relations Manager
IKEA

JUSTIN CONRY

Head of Transformation
Three Mobile

PATRICIA GREENE

Head of Communications
Volvo Cars

CHIARA HENDERSON

CX Consultant and
Executive Coach.
Former Head of CE for
Slack and Dell (EMEA)

KARL LUMSDEN

Agency Development Manager
Google

ANN-MARIE O’DONNELL

Customer Strategy Director
Actavo

SIOBHÁN MALLEN

Course Director
The CX Company

CATHY SUMMERS

Head of CXi Reports
& Course Director
The CX Company

MICHAEL KILLEEN

CEO
The CX Company

JULIAN DOUGLAS

Head
The CX Academy

Contact Us For Further Information

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