Industry Advisory Council
The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.
The IAC will also provide Certification to graduates of certain programmes.
Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.
The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.
The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.
Industry Advisory Council
The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.
The IAC will also provide Certification to graduates of certain programmes.
Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.
The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.
The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.
Role Of The Council
- Independent and experienced figures from business and academia
- Provide validation and guidance around our education and accreditation programmes
- Provide real-world input that will guide The Academy in industry-related matters and ensure our programmes match the expectations and needs of industry
- Advise the Academy on the latest industry developments
- Support the students and graduates
- Promote the value of CX education and certification
Founder Members
PAUL FARRELL
Vice President Commercial
Virgin Media
KINGSLEY AIKINS
Managing Director
Diaspora Matters
JOANNE BOYLE
Head of Customer Experience
AXA Insurance
JONNY PARKES
Founder
Customer Minds
ANTHONY QUIGLEY
Founder
Code Institute
TINA MCDONALD
Customer Relations Manager
IKEA
JUSTIN CONRY
Head of Transformation
Three Mobile
PATRICIA GREENE
Head of Communications
Volvo Cars
CHIARA HENDERSON
CX Consultant and
Executive Coach.
Former Head of CE for
Slack and Dell (EMEA)
KARL LUMSDEN
Agency Development Manager
Google
ANN-MARIE O’DONNELL
Customer Strategy Director
Actavo
SIOBHÁN MALLEN
Course Director
The CX Company
CATHY SUMMERS
Head of CXi Reports
& Course Director
The CX Company
MICHAEL KILLEEN
CEO
The CX Company
JULIAN DOUGLAS
Head
The CX Academy