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Industry Advisory Council

The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.

The IAC will also provide Certification to graduates of certain programmes.

Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.

The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.

Industry Advisory Council

The Industry Advisory Council validates the quality and relevance of our programmes and to help build a strong foundation of support and communication between industry and The Academy.

The IAC will also provide Certification to graduates of certain programmes.

Certification is the bedrock that gives graduates and employers the assurance that a professional has the knowledge, competencies and skills that they should know at any particular level in their educational journey.

The Industry Advisory Council (IAC) provides syllabus guidance, expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.

The IAC is comprised of experts in Customer Experience and online learning from leading companies such as Google, IKEA, Virgin, Actavo and AXA Insurance.

Industry Advisory Council logo WHITE 03

Role Of The Council

Founder Members

Paul Farrell May 16

PAUL FARRELL

Vice President Commercial
Virgin Media

Kingsley Aikins

KINGSLEY AIKINS

Managing Director
Diaspora Matters

Joanne Boyle AXA

JOANNE BOYLE

Head of Customer Experience
AXA Insurance

jonny parkes

JONNY PARKES

Founder
Customer Minds

Anthony Quigley

ANTHONY QUIGLEY

Founder
Code Institute

Tina McDonald Headshot BW

TINA MCDONALD

Customer Relations Manager
IKEA

Justin Conry bw

JUSTIN CONRY

Head of Transformation
Three Mobile

MartinCanwell

MARTIN CANWELL

Solutions Consultant
Aptean

Chiara Henderson

CHIARA HENDERSON

Customer Success Leader
Enterprise EMEA
LinkedIn

JohnGallagher

JOHN GALLAGHER

Head of Accelerated Growth
Google

AMODonnell Photo BW

ANN-MARIE O’DONNELL

Customer Strategy Director
Actavo

Siobhan Mallen

SIOBHÁN MALLEN

Course Director
The CX Company

Cathy

CATHY SUMMERS

Head of CXi Reports
& Course Director
The CX Company

Michael

MICHAEL KILLEEN

CEO
The CX Company

Julian

JULIAN DOUGLAS

Head
The CX Academy

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