UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Driving Your Profitability

Customer Experience (CX) is the newest and fastest growing business discipline in the corporate world today.

The fundamental purpose of delivering CX Excellence throughout your company is to turn loyal customers into genuine advocates who now sell on your behalf, acquiring new customers far more cost effectively.

Educating professionals in these skills is what we do.

Our courses are self-paced, industry focused and commercially driven.

Driving Your Profitability

Customer Experience (CX) is the newest and fastest growing business discipline in the corporate world today.

The fundamental purpose of delivering CX Excellence throughout your company is to turn loyal customers into genuine advocates who now sell on your behalf, acquiring new customers far more cost effectively.

Educating professionals in these skills is what we do.

Our courses are self-paced, industry focused and commercially driven.

How Delivering CX Excellence Benefits Business

Professional Diploma in Customer Experience

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The Importance of CX in a Changing Customer Landscape

Understanding your customers’ mind has never been more complex. Increasing use of new technologies such as AI, machine learning, bots and programmatic marketing make understanding the decision making of your customer ever more confusing.

What’s more, customers do not trust companies as they once did. They now look to a higher set of standards and prefer to do business with companies that have integrity, values, and who deliver on their promises.

The CX Academy Framework™

Research across thousands of brands in dozens of categories, shows that it’s possible to rigorously measure and strategically target the feelings that drive your customers’ behaviour.

From this research, we have created The CX Academy Framework™ which identifies specific “emotional drivers” that effect many customer feelings such as trust, integrity and how you resolve their problems.

Understanding and following this framework allows your staff to create programmes of CX Excellence, driving customers to recommend you to their colleagues and friends, and ultimately driving profitability and shareholder value.

What Your Staff Will Learn

Drawing from the considerable experience of The CX Company – our sister organisation – our courses are designed to educate your staff to deliver CX Excellence.

Delivering great Customer Experience may come naturally for some staff, but for the vast majority it is a discipline that must be learned.

There are no shortcuts to creating CX Excellence, but businesses that encourage collaboration and discourage division deliver, in our experience, the very best in Customer Experience.

When CX Excellence is achieved, your company will have happy customers, happy staff, increased profitability, and with each connected person becoming a real advocate for your brand.

Through our professional courses, your staff will:

Understand how getting CX right enhances company value

Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe

Understand, that in a changing technological customer landscape, why great CX is critical to business survival and growth

Learn how our CX Framework™ is fundamental to delivering CX Excellence

Be engaged and empowered to use the knowledge and skills they learn to accelerate both your company and their own careers forward

Our Online Courses

Professional Certificate In
Customer Experience

Course Price
€495
Early Bird
€420

Upcoming Course

September 2020
Starts 24th Sep

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Professional Diploma In
Customer Experience

Course Price
€2850
Early Bird
€2395

Upcoming Course

September 2020
Starts 23rd Sep

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Register Your Interest

  • This field is for validation purposes and should be left unchanged.

What Graduates Are Saying

RODRIGO MASSA
ING Bank

“I really enjoyed the CX course, especially the examples given and the CX framework presented. Also liked how it was structured (in terms of the overall course and within each module) as it made it easier to follow and how the tools given can be applied anywhere. If I would give any suggestion, it would be that at times, it can be a bit slow-paced but it also makes it more approachable for everyone. Overall, for me, it was really insightful, very applicable and completely worth it.”

 

NIAMH BEGGS
Customer Experience Officer, Irish Water

“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative.
This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey. I have no doubt that I will be using each of the key learning daily. Thank you CX Academy.”

FULGENCE DJOUA
Head of Internal Control, Ecobank, The Pan African Bank, Benin

“When I wanted to develop my skills as CX Culture Transformation Lead, I knew there would be no better place to learn. The CEO of the CX Company and Course Directors were clear and interesting and I liked their style of teaching. The materials we covered and the links to other sources were up to date and highly relevant to my role : Drive the design and roll-out of CX Culture Transformation.”

 

TANJA MELE
Project Manager in Marketing Communications, Unichem, Slovenia

“I must tell you that I have managed to make the CX project in my company a strategic priority for the next 5 years. There is still a long way to go, but I couldn’t have managed to do it, if I had not enrolled in your course. It is really systematic and covers all the aspects necessary to succeed in this. So, I am most grateful and also very proud to be part of it :)”

BETH DALEY
Campaign Manager, HTC CX Loyalty, UK

“I really enjoyed the course The bite-size videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in my current role so the skills I’ve learnt from the course will be so valuable to our clients.”

 

HELEN LEJEUNE
Customer Success Specialist, USA

“The CX Academy’s Professional Certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of work. I found the instructors, concepts and outside reading to be immensely helpful during my work on the course. I would recommend the CX Academy’s courses to anyone looking to boost their knowledge of customer experience in a consumer driven world.”

NAT BROWN
Project Manager, TH March

“I am so pleased to have had the opportunity to complete the course, which anyone will fly through thanks to the format of short videos with engaging content and speakers making it very enjoyable. It has such a practical, hands-on approach and I would thoroughly recommend it as first steps to use when trying to focus on CX formally for the first time. I will be using what I have learnt to transition in to a new role at the company shortly, heading up a new CX division – so I can confidently say the CX Academy has not only benefited the company in terms of enriching our knowledge but has also led to my own personal career growth. Thank you!”

 

EOIN O’NEILL
PTSB

All I can say it is a great course. The content is very in depth and informative. I had no issues understanding concepts or definitions. As someone that likes to make my own notes with assignments I found it unnecessary as the end of module key notes and learning was already at such a high level.

MARTY CARR
CEO Carr Golf

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

ROBERT BOYLE
Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

TONY BAILEY
CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

TIM ANDERSON
Corporate Manager, Irish Life Health

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

Contact Us For Further Information

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