Chief Strategy and Customer Director KPMG Nunwood
David has served on the board as an executive director of three large UK financial institutions leading customer and marketing functions. He co-founded the Customer Experience business which specialised in CX transformation programmes. This included the development and design of CX technology platform Customer Experience Cloud and the methodological approaches to successful CX implementation. He created the Six Pillars of Experience the methodology for experience design and measurement now used by 100s of companies globally from Russia to Brazil. Worked with organisations like Virgin Atlantic, RBS, NatWest, Centrica, Woolworths Australia and many more which resulted in large scale improvement as measured by the CEE CX Index where each of these companies improved their position by 50 plus places.