Thanks so much for your very valuable training. I really enjoyed it, and appreciated that you made it fun! The course was presented in an enthusiastic way. Even though the training was conducted virtually, all the facilitators are very energetic and kept the participants focus all the time on the way was presented. The overall delivery of the class was great with very relevant real-life examples used to help bridge theory to reality. I have better understanding about CX and how to drive this in our culture.