This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link with customer experience excellence and I cannot wait to apply what I have learnt to our change practice. Multiple members of our team across different workstreams are completing the certificate so that there is a voice for the customer in every workstream. This will undoubtedly change the way we work and the way we think about our customers and their experience. Chantal, Raissa and Megan have been wonderful to deal with and I look forward to working with them in the future on how to embed Customer Experience Excellence throughout our team and processes.