Professional Certificate – The CX Academy

Professional Certificate

Nikki Kooner-Ramm

I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.

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Rodrigo Massa

I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.

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Nat Brown

I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.

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Chris Clarke

From start to finish, I really enjoyed completing my Professional Certificate in CX. It’s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course

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Victoria Poku

I’ve really enjoyed this course, and I have been applying the learning whilst working with businesses to ensure CX is a top priority. The course has definitely caused a mindset shift for me, and I know it will be super helpful as I continue my journey as a Solution Engineer.

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Christina Meehan

I highly recommended this course for anyone and those who are customer-facing in particular. The course content is easy to follow and reinforces the same wording and theme throughout, so it becomes the new way of thinking and working for everyone in the organisation.

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