I found the Professional Certificate in CX really useful in understanding the benefits and principles of CX, and how we can implement this within our organisation. I think the course was very well structured and easy to follow with lots of really useful references to external material. We are already starting to apply the learnings.
I really enjoyed the CX course, especially the examples given and the CX framework presented. I also liked how it was structured as it made it easier to follow and how the tools given, can be applied anywhere. Overall, for me, it was really insightful, very applicable and completely worth it.
This certification has been great, I really enjoyed it. I’ve worked in CX for a number of years now but this has helped put structure and consistency behind our thinking and plans.
I’ve really enjoyed this course, and I have been applying the learning whilst working with businesses to ensure CX is a top priority. The course has definitely caused a mindset shift for me, and I know it will be super helpful as I continue my journey as a Solution Engineer.
One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!
From start to finish, I really enjoyed completing my Professional Certificate in CX. It’s a great course, running through key best practices, as well as being packed full of hints and tips along the way! Putting the customer front and centre of everything you do is essential to running a successful business, and this course …
This course will certainly help my career and the company I currently work for. Although we are not a company which deals with sales or has a specific customer service function we certainly have a huge role to play with customer experience. Working in change management, particularly within cultural change, there is a direct link …
Undergoing the Professional Certificate CX allowed me to learn on how to plan and implement a CX strategy and assimilate concepts that will guide me to deliver CX Excellence.
I really enjoyed this program! It was easily consumable and very adaptable to an already busy lifestyle. The content was clearly organized and presented in a way that made retention easy. I learned so much about CX and was able to share and implement what I learned starting at module one!
I would like to use this opportunity to give the feedback on the course – I really liked it, it was clear and a great refresher for me as a former Customer Support Specialist. I’ve learned new things, but as well repeated what I’ve been working on during my ‘Support days’, so it was really …
