UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us


Become a Qualified CX Professional

A University Credit-rated Qualification 

Build your career in a new and exciting sector and through our online Professional Diploma in CX earn a globally recognised CX qualification. This course, credit-rated by Glasgow Caledonian University, will drive your career forward and give your company the edge that will increase sales in a revolutionary way.


little ribbonThe Professional Diploma
in Customer Experience

Become a Qualified CX Professional

University Credit-rated Qualification 

Advance your career in a new and exciting sector with a Professional Diploma in CX. Earn a globally recognised CX qualification, credit-rated by Glasgow Caledonian University. Drive your career forward and give your company the edge that will increase sales in a revolutionary way.

little ribbonThe Professional Diploma
in Customer Experience

Next Diploma Course starts May 26th


The Professional Diploma in Customer Experience is an advanced programme developed to give you a practical, deep and comprehensive understanding of all aspects on CX. The Diploma has a commercial and very modern focus teaching great CX strategies, recent advances in technology and data with an emphasis on ROI, profitability and Shareholder Value.

Our programmes are built on the experience of our Course Directors who have significant, practical experience working day-to-day at the highest level consulting to global leading CX companies

We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector

Professional Diploma in Customer Experience

credit-rated by

Industry Advisory Council logo WHITE 03

Backed By Industry Leaders
Our Industry Advisory Council (IAC) provides expert peer reviews and
ensures that all CX Academy graduates have the necessary skills to
grow and prosper in their careers. The IAC is comprised of experts
from leading companies such as Google, IKEA, Virgin Media, Actavo and
AXA Insurance

Next Course

Professional Diploma In Customer Experience

  • 40 hours of direct learning
  • 10 modules
  • Self-paced learning
  • Graded & mentored by CX Course Directors
  • Downloadable Toolkits, Templates and Resources
  • Best practice case studies
  • University Credit Rated
Course Price
Early Bird

Upcoming Course

May 2022
Starts 26th May

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us


Register Your Interest

The CX Academy Masterclass Series

Technology for the CX Professional – Platforms, Pitfalls & Data

13th May, 2.00pm (Irish Time)

This masterclass, brought to you by David Heneghan CEO of CX Index,
will discuss the different types of technologies that are used to support the delivery of Customer Experience. We’ll provide insights into the common pitfalls and how you can overcome them, also discussing the importance of balancing technology with the human touch.

DH Photo

David Heneghan CEO

cx index logo

What Graduates Are Saying


Head of Customer Service, PhoneWatch

“I found the Professional Diploma course totally relatable to the job I am in now and to any role I have had in the past working in a customer centric environment. The insights, skills and tools the course has given me will drive me now in my current role and future roles. I would like to thank The CX Academy Team for building a great and easy to follow on line course and for the support and feedback.”



CX Leader & Change Project Manager, Decca

“This was definitely a good investment. The Professional Diploma courseis comprehensive and provides graduates with the framework,
techniques, tools and templates to build and support world class CX
programmes, no matter what the organisation. The professionalism of
the delivery, the variety of presenters, many of them practitioners in
their own day jobs, and the linking of the content to contemporary
businesses and scenarios all help to bring the materials to life.”


Head of Project Delivery, FBD Insurance

“I can’t recommend this Diploma enough. With extremely engaging online coursework, the case study examples given were really interesting and brought the whole CX Framework to life! I would recommend the course to anyone interested in pursuing a career in Customer Experience!”


3 ireland

Business Change Manager, 3 Ireland

“The Diploma was a perfect fit for me. The ability to learn at my own
pace really benefited me with a busy career & young family. The
support I got from the Academy was first class through-out. Using real
life companies that I have seen and use everyday really brought the
training to life.”

british council

Head of Customer Experience Wider Europe, British Council

“I have had a great experience with The CX Academy during my Professional Diploma in Customer Experience course. The course provided me with different content, practices and tools in the CX area, and also helped me to structure knowledge I’ve gained previously. I really appreciated the immediate support I received during my course.”


imi e1605261455304

Customer Experience Manager, Irish Management

Completing this Diploma has really enhanced my knowledge of CX and my ability to implement key enhancements to our business. I know I will find myself going back to the assignments and key take-aways again and again as I implement elements learned on the programme. I thoroughly enjoyed the course and the support I received was second to none. Thank you!


Head of Customer Experience, PhoneWatch

“I loved this course. If you are in a Customer Experience (CX) role or
have an objective of reducing customer churn and enhancing customer loyalty, then this is the course for you. The content is in-depth, relevant and delivers on all necessary requirements to succeed in delivering a world-class CX to your customers. It was a fantastic learning experience and I’ve put so much into practice already and our business is starting to see the benefits”


What You Will Gain

Course Format

wi 01

6 months

wi 02


wi 03

3 – 4 hours per week

wi 04

Study online

Course Content

There are 10 modules in our online Professional Diploma course giving you a detailed and practical understanding of CX that you can apply in any organisation. The Diploma covers a minimum of 40 hours online learning including video lectures, assignments, industry insights, case studies and regular self assessment opportunities.

Module 01.

CX Foundations

Module 02.

The CX Academy Framework™

Module 03.

Champions of the Cause

Module 04.

Culture and Staff Empowerment

Module 05.

Measurement and Benchmarking

Module 06.

Customer Promise

Module 07.

Channel Harmony

Module 08.

Customer Journey

Module 09.

Technology and Digital Innovation

Module 10.

A Passion for Customers

40 – 60 hours
online learning

Video lectures from
Course Directors

CX Resources

and Projects

Best practice
Case Studies


Links to all relevant
online support


Our Graduates

Learners who have graduated from our courses represent some of the world’s biggest brands:

Register Your Interest