UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Become a Qualified CX Professional

A University Credit-rated Qualification 

The Professional Diploma
in Customer Experience

Become a Qualified CX Professional

A University Credit-rated Qualification 

The Professional Diploma
in Customer Experience

Next Diploma Course starts Jul 29th

Build your career in a new and exciting sector and through our online
Professional Diploma in CX earn a globally recognised CX
qualification. This course, credit-rated by Glasgow Caledonian
University, will drive your career forward and give your company the
edge that will increase sales in a revolutionary way.

The Professional Diploma in Customer Experience is an advanced programme developed to give you a practical, deep and comprehensive understanding of all aspects on CX. The Diploma has a commercial and very modern focus teaching great CX strategies, recent advances in technology and data with an emphasis on ROI, profitability and Shareholder Value.

The Professional Diploma in Customer Experience is an advanced programme developed to give you a practical, deep and comprehensive understanding of all aspects on CX. The Diploma has a commercial and very modern focus teaching great CX strategies, recent advances in technology and data with an emphasis on ROI, profitability and Shareholder Value.

Backed By Industry Leaders
Our Industry Advisory Council (IAC) provides expert peer reviews and
ensures that all CX Academy graduates have the necessary skills to
grow and prosper in their careers. The IAC is comprised of experts
from leading companies such as Google, IKEA, Virgin Media, Actavo and
AXA Insurance

Our programmes are built on the experience of our Course Directors who have significant, practical experience working day-to-day at the highest level consulting to global leading CX companies

We work constantly with companies at the cutting-edge of CX, which allows us to keep our syllabus up-to-date and aligned to the needs of the sector

Professional Diploma in Customer Experience

credit-rated by

Learn more about GCU

The CX Academy Masterclass Series

Technology for the CX Professional – Platforms, Pitfalls & Data

13th May, 2.00pm (Irish Time)

This masterclass, brought to you by David Heneghan CEO of CX Index,
will discuss the different types of technologies that are used to support the delivery of Customer Experience. We’ll provide insights into the common pitfalls and how you can overcome them, also discussing the importance of balancing technology with the human touch.

David Heneghan CEO

Next Course

Professional Diploma In Customer Experience

Early Bird ends July 19, 2020
Course Price
€2850
Early Bird
€2395

Upcoming Course

July 2020
Starts 29th Jul

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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What Graduates Are Saying

RODRIGO MASSA
ING Bank

“I really enjoyed the CX course, especially the examples given and the CX framework presented. Also liked how it was structured (in terms of the overall course and within each module) as it made it easier to follow and how the tools given can be applied anywhere. If I would give any suggestion, it would be that at times, it can be a bit slow-paced but it also makes it more approachable for everyone. Overall, for me, it was really insightful, very applicable and completely worth it.”

 

NIAMH BEGGS
Customer Experience Officer, Irish Water

“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative.
This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey. I have no doubt that I will be using each of the key learning daily. Thank you CX Academy.”

FULGENCE DJOUA
Head of Internal Control, Ecobank, The Pan African Bank, Benin

“When I wanted to develop my skills as CX Culture Transformation Lead, I knew there would be no better place to learn. The CEO of the CX Company and Course Directors were clear and interesting and I liked their style of teaching. The materials we covered and the links to other sources were up to date and highly relevant to my role : Drive the design and roll-out of CX Culture Transformation.”

 

TANJA MELE
Project Manager in Marketing Communications, Unichem, Slovenia

“I must tell you that I have managed to make the CX project in my company a strategic priority for the next 5 years. There is still a long way to go, but I couldn’t have managed to do it, if I had not enrolled in your course. It is really systematic and covers all the aspects necessary to succeed in this. So, I am most grateful and also very proud to be part of it :)”

BETH DALEY
Campaign Manager, HTC CX Loyalty, UK

“I really enjoyed the course The bite-size videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in my current role so the skills I’ve learnt from the course will be so valuable to our clients.”

 

HELEN LEJEUNE
Customer Success Specialist, USA

“The CX Academy’s Professional Certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of work. I found the instructors, concepts and outside reading to be immensely helpful during my work on the course. I would recommend the CX Academy’s courses to anyone looking to boost their knowledge of customer experience in a consumer driven world.”

NAT BROWN
Project Manager, TH March

“I am so pleased to have had the opportunity to complete the course, which anyone will fly through thanks to the format of short videos with engaging content and speakers making it very enjoyable. It has such a practical, hands-on approach and I would thoroughly recommend it as first steps to use when trying to focus on CX formally for the first time. I will be using what I have learnt to transition in to a new role at the company shortly, heading up a new CX division – so I can confidently say the CX Academy has not only benefited the company in terms of enriching our knowledge but has also led to my own personal career growth. Thank you!”

 

EOIN O’NEILL
PTSB

All I can say it is a great course. The content is very in depth and informative. I had no issues understanding concepts or definitions. As someone that likes to make my own notes with assignments I found it unnecessary as the end of module key notes and learning was already at such a high level.

MARTY CARR
CEO Carr Golf

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

 

ROBERT BOYLE
Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

TONY BAILEY
CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

TIM ANDERSON
Director of North American Sales, Respond

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

What You Will Gain

  • A deep understanding of CX, the skills and tools required to create new strategies and how to drive improvement in existing strategies
  • The confidence and knowledge to discuss and implement CX strategies with senior leadership at the highest level in your organisation
  • A professional Diploma-level qualification supported, accredited and validated by CX industry leaders
  • Powerful insights into the crucial part that technology, digital and data now play in Customer Experience Excellence
  • How to manage and embed a super Staff Experience programme and build a culture of staff empowerment
  • The expertise to advance your career and to speak the language of leadership

Course Format

6 months

Self-Paced

3 – 4 hours per week

Study online

Course Content

There are 10 modules in our online Professional Diploma course giving you a detailed and practical understanding of CX that you can apply in any organisation. The Diploma covers a minimum of 40 hours online learning including video lectures, assignments, industry insights, case studies and regular self assessment opportunities.

Module 01.

CX Foundations

Module 02.

The CX Academy Framework™

Module 03.

Champions of the Cause

Module 04.

Culture and Staff Empowerment

Module 05.

Measurement and Benchmarking

Module 06.

Customer Promise

Module 07.

Channel Harmony

Module 08.

Customer Journey

Module 09.

Technology and Digital Innovation

Module 10.

A Passion for Customers

40 – 60 hours
online learning

Video lectures from
Course Directors

Downloadable
CX Resources

Assignments
and Projects

Best practice
Case Studies

Interactive
Webinars

Links to all relevant
online support

Continuous
Assessment

Our Alumni

Learners who have graduated from our courses represent some of the world’s biggest brands:

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