Professional
12+ Hours Online Learning
WHO IS THIS
COURSE FOR?
WHO IS THIS- Anyone looking to pursue a career in Customer Experience
- Sales Executives
- Customer Support Staff
- Customer Service Executives
- CX Professionals & Managers
- Marketing Executives
- HR Executives
- SME Business Owners
- CEOs and Senior Management
Course Content
There are 6 modules in our online Professional Certificate syllabus giving you a detailed introduction to all required disciplines used to deliver CX Excellence. The Certificate covers 12 hours of online learning including video lectures, best practice ‘real world’ studies and regular self assessment opportunities.
Module 1: Introduction to The Professional Certificate in Customer Experience – Understanding Key Principles & Definitions
Module 2: Understanding The Impact of Customer Experience – Differentiation, Retention & The New Method of Customer Acquisition
Module 3: The CX Framework – Our Unique Framework That Drives CX Excellence
Module 4: The Customer Journey – Understanding the 5 Steps to Successful Journey Mapping
Module 5: CX in Action – Understand How Staff & Digital Innovation Transforms your Customer Experience
Module 6 – Your Four Stages to CX Excellence – Creating your CX Strategy to Implement in Your Company Today
Next Course Professional Certificate in CX
Commences June 28, 2019
We'll get back to you really quickly giving you further information, full course syllabus and answering any questions you might have.
June 28, 2019
Course Price
€495
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WHAT YOU WILL
LEARN
Through our Professional Certificate course, you will:
- Understand how getting CX right enhances company value
- Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe
- Understand, that in a changing technological customer landscape, why great Customer Experience is critical to business survival and growth.
- Be taught how our CX Framework™ is fundamental to delivering CX Excellence
- Will be engaged and empowered to use the knowledge and skills they learn to accelerate both your company and their own careers forward.
Our Professional Certificate involves continuous assessment and no final exam.
HOW YOU WILL
LEARN
The Professional Certificate in Customer Experience will be delivered online through our Learning Management System (LMS) and we will support you every step of the way along your journey.
Access to Video Lectures Delivered by Highly Experienced CX Professionals
- Downloadable Resources
- Best Practice Studies and Examples
- Assignments following each Module
- Self-Directed Practical Exercises
- Recommended Reading Lists
- Links to All Relevant Online Support
- Interactive Support and Guidance from Your CX Mentor
SUPPORTING
YOU
Whether you are an experienced executive, a businessman running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX education model that will suit you.
Backed by
Industry Leaders
Our Industry Advisory Council (IAC) validates our syllabus, provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers.
Tony Bailey
CEO Access HQ
“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”
Robert Boyle
Corporate Manager, Irish Life Health
“One of the best courses I’ve ever had the pleasure of completing!! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”
Tim Anderson
Director North American Sales, Aptean
“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”
Marty Carr
CEO Carr Golf
“This Certificate course has really helped our staff to understand how important customer experience is and I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”
Learners who have enrolled in our courses come from:
