UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Deliver CX Excellence with globally-recognised, industry approved
qualifications

Completing the Professional Certificate in Customer Experience and becoming a Qualified CX Professional will give you a wide and comprehensive understanding of all aspects of the discipline. It will ensure you have the knowledge, skills and tools to apply your learnings within your organisation.

  • 12+ hours online learning

Deliver CX Excellence with globally-recognised, industry approved
qualifications

Completing the Professional Certificate in Customer Experience and becoming a Qualified CX Professional will give you a wide and comprehensive understanding of all aspects of the discipline. It will ensure you have the knowledge, skills and tools to apply your learnings within your organisation.

  • 12+ hours online learning

Next Certificate Course starts Jul 30th

Who Is This Course For?

  • Anyone looking to pursue a career in CX
  • Customer Support Staff
  • Customer Service Executives
  • CX Professionals & Managers
  • Sales & Marketing Executives
  • HR Executives
  • SME Business Owners
  • CEOs & Senior Management

Course Content

There are 6 modules in our online Professional Certificate syllabus giving you a detailed introduction to all required disciplines used to deliver CX Excellence. The Certificate covers 12 to 16 hours of online learning including video lectures, best practice ‘real world’ studies and regular self assessment opportunities.

Module 01.

Introduction to The Professional Certificate in CX

Understanding key principles & definitions

Module 02.

Understanding The Impact of Customer Experience

Differentiation, retention & the new method of customer acquisition

Module 03.

The CX Framework™

Our unique Framework that drives Customer Experience Excellence

Module 04.

The Customer Journey

Understanding the five steps to successful journey mapping

Module 05.

CX in Action

Understanding how staff & digital innovation transforms your Customer Experience

Module 06.

Your Four Stages to CX Excellence

Creating your CX strategy to implement in your company today

The CX Academy Masterclass Series

Technology for the CX Professional – Platforms, Pitfalls & Data

13th May, 2.00pm (Irish Time)

This masterclass, brought to you by David Heneghan CEO of CX Index,
will discuss the different types of technologies that are used to support the delivery of Customer Experience. We’ll provide insights into the common pitfalls and how you can overcome them, also discussing the importance of balancing technology with the human touch.

David Heneghan CEO

Next Course

Professional Certificate In Customer Experience

Early Bird ends July 19, 2020
Course Price
€495
Early Bird
€420

Upcoming Course

July 2020
Starts 30th Jul

UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us

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Register Your Interest

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What You Will Gain

  • Understand how getting CX right enhances company value
  • Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe
  • Learn how our CX Framework™ is fundamental to delivering CX Excellence
  • Understand, that in a changing technological customer landscape, why great Customer Experience is critical to business survival and growth
  • Be engaged and empowered to use the knowledge and skills you learn to accelerate both your company and your own career forward

Course Format

3 months

Self-Paced

2 – 3 hours per week

Study online

How You Will Learn

The Professional Certificate in Customer Experience will be delivered online through our Learning Management System (LMS) and we will support you every step of the way along your journey.

Access to Video Lectures Delivered by Highly Experienced CX Professionals

Downloadable Templates and Resources

Insights and Inspiration

Assignments and Project Portfolio

Case Studies

Regular Private Webinars from Experienced CX Influencers

Recommended Reading Lists​

Links to all Relevant Online Support​

Interactive Support and Guidance from our Course Directors​

Learn From CX Professionals

All our lecturers are CX professionals who have significant and practical experience working at the highest corporate level. Our team works constantly in the ‘real-world’ with companies at the cutting edge of CX delivery. This allows us to keep our syllabus absolutely relevant, up-to-date and aligned to the needs of the sector.

Industry Advisory Council logo WHITE-03

Backed By Industry Leaders

Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers. The IAC is comprised of experts from leading companies such as Google, IKEA, Virgin Media, Actavo and AXA Insurance.

Find out more about our Advisory Council

What Graduates Are Saying

RODRIGO MASSA
ING Bank

“I really enjoyed the CX course, especially the examples given and the CX framework presented. Also liked how it was structured (in terms of the overall course and within each module) as it made it easier to follow and how the tools given can be applied anywhere. If I would give any suggestion, it would be that at times, it can be a bit slow-paced but it also makes it more approachable for everyone. Overall, for me, it was really insightful, very applicable and completely worth it.”

 

NIAMH BEGGS
Customer Experience Officer, Irish Water

“I am so so pleased to have had the opportunity to complete this course, it was so engaging and informative.
This course is not just tailored to people wanting to understand their customers more but how everyone plays a key role in the customer journey. I have no doubt that I will be using each of the key learning daily. Thank you CX Academy.”

FULGENCE DJOUA
Head of Internal Control, Ecobank, The Pan African Bank, Benin

“When I wanted to develop my skills as CX Culture Transformation Lead, I knew there would be no better place to learn. The CEO of the CX Company and Course Directors were clear and interesting and I liked their style of teaching. The materials we covered and the links to other sources were up to date and highly relevant to my role : Drive the design and roll-out of CX Culture Transformation.”

 

TANJA MELE
Project Manager in Marketing Communications, Unichem, Slovenia

“I must tell you that I have managed to make the CX project in my company a strategic priority for the next 5 years. There is still a long way to go, but I couldn’t have managed to do it, if I had not enrolled in your course. It is really systematic and covers all the aspects necessary to succeed in this. So, I am most grateful and also very proud to be part of it :)”

BETH DALEY
Campaign Manager, HTC CX Loyalty, UK

“I really enjoyed the course The bite-size videos were really beneficial as I have a young son so I could easily juggle my studying with entertaining him too. The assignments were also helpful as applying theory to practice is a much better way to learn skills thoroughly. I’m progressing in a different direction in my current role so the skills I’ve learnt from the course will be so valuable to our clients.”

 

HELEN LEJEUNE
Customer Success Specialist, USA

“The CX Academy’s Professional Certificate in customer experience is a wonderful introductory course to get you acquainted with the world of customer experience. I found the course engaging, enriching and perfectly centered around me and my needs. I learned about the fundamentals of CX as well as how to implement it at my place of work. I found the instructors, concepts and outside reading to be immensely helpful during my work on the course. I would recommend the CX Academy’s courses to anyone looking to boost their knowledge of customer experience in a consumer driven world.”

NAT BROWN
Project Manager, TH March

“I am so pleased to have had the opportunity to complete the course, which anyone will fly through thanks to the format of short videos with engaging content and speakers making it very enjoyable. It has such a practical, hands-on approach and I would thoroughly recommend it as first steps to use when trying to focus on CX formally for the first time. I will be using what I have learnt to transition in to a new role at the company shortly, heading up a new CX division – so I can confidently say the CX Academy has not only benefited the company in terms of enriching our knowledge but has also led to my own personal career growth. Thank you!”

 

EOIN O’NEILL
PTSB

All I can say it is a great course. The content is very in depth and informative. I had no issues understanding concepts or definitions. As someone that likes to make my own notes with assignments I found it unnecessary as the end of module key notes and learning was already at such a high level.

MARTY CARR
CEO Carr Golf

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

TONY BAILEY
CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

ROBERT BOYLE
Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

TIM ANDERSON
Director of North American Sales, Respond

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

Our Alumni

Learners who have graduated from our courses represent some of the world’s biggest brands:

Register Your Interest

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