Learn To Earn –
Choose The Ideal
CX Certification For You

 

We’re setting the standard in professional CX education with industry-led programmes. These courses are validated by industry leaders from the world’s largest and most influential brands. They are commercially focused and are developed for professionals – by professionals.

Learn To Earn –
Choose The Ideal
CX Certification For You

We’re setting the standard in professional CX education with industry-led programmes. These courses are validated by industry leaders from the world’s largest and most influential brands. They are commercially focused and are developed for professionals – by professionals.

Our Online Courses

Professional Certificate In
Customer Experience

  • 12+ hours online learning
Next Course Commences
September 5, 2019
Course Price
€495
Early Bird Price
€420
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Professional Diploma In
Customer Experience

  • 40 - 60 hours online learning
Next Course Commences
September 19, 2019
Course Price
€2,850
Early Bird Price
€2,395
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How You Will Learn

Our courses are delivered online so that you can study at your own pace.

Access to Video Lectures Delivered by Highly Experienced CX Professionals

Downloadable Templates and Resources

Insights and Inspiration

Assignments and Project Portfolio

Case Studies

Regular Private Webinars from Experienced CX Influencers

Recommended Reading Lists​

Links to all Relevant Online Support​

Interactive Support and Guidance from our Course Directors​

Supporting You

Whether you are an experienced executive, a business person running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX education model that will suit you.

Assessments & Exams

We believe in Continuous Assessment as opposed to one big final exam. We want to sit on your side of the table, and our measure of success is when you receive your qualification.

Your Student Journey

We see your Customer Experience education as a journey – starting wherever you feel will suit your level of knowledge. From the Certificate course to the Diploma. All careers have an arc and a plan and we are there to support you at all times.

Learn From CX Professionals

All our lecturers are CX professionals who have significant and practical experience working at the highest corporate level. Our team works constantly in the ‘real-world’ with companies at the cutting edge of CX delivery. This allows us to keep our syllabus absolutely relevant, up-to-date and aligned to the needs of the sector.

Industry Advisory Council logo WHITE-03

Backed By Industry Leaders

Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers. The IAC is comprised of experts from leading companies such as Google, IKEA, Virgin Media, Actavo and AXA Insurance.

MARTY CARR
CEO Carr Golf

“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

TONY BAILEY
CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

ROBERT BOYLE
Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

TIM ANDERSON
Corporate Manager, Irish Life Health

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

Contact Us For Further Information

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