UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us
.Learn To Earn –
Choose The Ideal
CX Certification For You
We’re setting the standard in professional CX education with industry-led programmes. These courses are validated by industry leaders from the world’s largest and most influential brands. They are commercially focused and are developed for professionals – by professionals.
Learn To Earn –
Choose The Ideal
CX Certification For You
We’re setting the standard in professional CX education with industry-led programs. These courses are validated by industry leaders from the world’s largest and most influential brands. They are commercially focused and are developed for professionals – by professionals. Download a course brochure to find out more.
Our Online Courses
Professional Diploma In
Customer Experience
Advance your career in CX with a globally recognised, industry-approved & university credit-rated diploma course.
- 40 hours of direct learning
- 10 modules
- Self-Paced Learning
- Graded & mentored by CX Course Directors
- Downloadable Toolkits, Templates and Resources
- Best practice case studies
- University Credit Rated
UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us
.X
Professional Certificate In
Customer Experience
Learn CX fundamentals and how to implement & deliver CX Excellence. Learn through video lectures, CX toolkits and best practice ‘real world’ studies..
- 12 hours of online learning
- 6 Modules
- Self-Paced Learning
- Student Support
- Downloadable Toolkits, Templates & Resources
- Best practice case studies
- Certification Awarded
UPDATE: Due to the current demand from learners working from home we can now start your course immediately or at any time that suits you. Please ask us
.X
Register Your Interest
How You Will Learn
Our courses are delivered online so that you can study at your own pace.
Access to Video Lectures Delivered by Highly Experienced CX Professionals
Downloadable Templates and Resources
Insights and Inspiration
Assignments and Project Portfolio
Case Studies
Regular Private Webinars from Experienced CX Influencers
Recommended Reading Lists
Links to all Relevant Online Support
Interactive Support and Guidance from our Course Directors
Supporting You
Whether you are an experienced executive, a business person running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX education model that will suit you.
Assessments & Exams
We believe in Continuous Assessment as opposed to one big final exam. We want to sit on your side of the table, and our measure of success is when you receive your qualification.
Your Student Journey
We see your Customer Experience education as a journey – starting wherever you feel will suit your level of knowledge. From the Certificate course to the Diploma. All careers have an arc and a plan and we are there to support you at all times.
Learn From CX Professionals
All our lecturers are CX professionals who have significant and practical experience working at the highest corporate level. Our team works constantly in the ‘real-world’ with companies at the cutting edge of CX delivery. This allows us to keep our syllabus absolutely relevant, up-to-date and aligned to the needs of the sector.
Backed By Industry Leaders
Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers. The IAC is comprised of experts from leading companies such as Google, IKEA, Virgin Media, Actavo and AXA Insurance.
MARTY CARR
CEO Carr Golf
“I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”
TONY BAILEY
CEO Access HQ
“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”
ROBERT BOYLE
Corporate Manager, Irish Life Health
“One of the best courses I’ve ever had the pleasure of completing! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”
TIM ANDERSON
Corporate Manager, Irish Life Health
“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”
Our Graduates
Learners who have graduated from our courses represent some of the world’s biggest brands:
