Learn To Earn
Choose the ideal
CX certification
for you

Professional
Certificate in
Customer Experience

Professional
Diploma in
Customer Experience

May 23, 2019

Course Price

€495

Enrol Now

Next Course Professional Certificate in CX

Commences June 28, 2019

We'll get back to you really quickly giving you further information, full course syllabus and answering any questions you might have.

June 28, 2019

Course Price

€495

Next Course Professional Certificate in CX

Commences June 28, 2019

We'll get back to you really quickly giving you further information, full course syllabus and answering any questions you might have.

May 23, 2019

Course Price

Sold Out

June 28, 2019

Course Price

€495

Enrol Now
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Learn Online

Our courses are delivered online so that you can study at your own pace

Who Will You Learn From?

All our lecturers are CX professionals who have significant and practical experience working at the highest corporate level. Our team works constantly in the ‘real-world’ with companies at the cutting edge of CX delivery. This allows us to keep our syllabus absolutely relevant, up-to-date and aligned to the needs of the sector.

Backed by Industry Leaders

Our Industry Advisory Council (IAC) provides expert peer reviews and ensures that all CX Academy graduates have the necessary skills to grow and prosper in their careers. The IAC is comprised of experts from leading companies such as Google, IKEA, Virgin Media, Actavo and AXA Insurance.

WHAT YOU WILL
LEARN…

Through our Professional Certificate course, you will:

  • Understand how getting CX right enhances company value
  • Learn the knowledge, skills and tools to understand and create great CX strategies and executions from best practice cases around the globe
  • Understand, that in a changing technological customer landscape, why great Customer Experience is critical to business survival and growth.
  • Be taught how our CX Framework™ is fundamental to delivering CX Excellence
  • Will be engaged and empowered to use the knowledge and skills they learn to accelerate both your company and their own careers forward.

HOW YOU WILL
LEARN…

Our video lectures and ‘real world’ studies are delivered by experienced CX professionals who work in the CX industry on a daily basis. This professional Certificate is a practical and academic course that is both enjoyable and rewarding.

Access to Video Lectures Delivered by Highly Experienced CX Professionals

Downloadable Resources

Best Practice Studies and Examples

Assignments Following Each Module

Interactive Support and Guidance from
Your CX Mentor

Self-Directed Practical Exercises

Recommended Reading Lists

Links to All Relevant Online Support

SUPPORTING
YOU

Whether you are an experienced executive, a business person running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX education model that will suit you.

ASSESSMENTS
and EXAMS

We believe that our courses should be both enjoyable and rigorous.

Therefore we employ a continuous assessment method of examination with assessments following each module.

There is no final high stakes exam at the end of your journey.

YOUR STUDENT
JOURNEY

We see your CX education as a journey – starting wherever you feel will suit your level of knowledge. From the Certificate course to the Diploma and through a Post Graduate and Masters – all careers have an arc and a plan.

So whether you’re an experienced executive, a business person running your own company, if you want to get a head start on your competitors or simply taking your first steps in the business world – whatever your situation or experience – we have a CX programme that will suit you.

Tony Bailey

CEO Access HQ

“This course is well structured, engaging and paced well to allow for our busy working lives. It’s the first course of its kind that I’ve come across and it fills a much needed gap in the market.”

Robert Boyle

Corporate Manager, Irish Life Health

“One of the best courses I’ve ever had the pleasure of completing!! I feel like it was designed specifically for me, and I literally cannot wait to begin the content of the next session!”

Tim Anderson

Director North American Sales, Aptean

“We found a complete learning experience at The CX Academy. CX is proven to help companies grow their business and now I know why! An investment that will pay dividends for years to come.”

Marty Carr

CEO Carr Golf

“This Certificate course has really helped our staff to understand how important customer experience is and I would not hesitate to recommend this course to anyone who wants to understand their customers better, differentiate their own company and further their own career in the process.”

Learners who have enrolled in our courses come from:

…and many more