CX Article – Page 2 – The CX Academy

CX Article

Customer Journey Title Image

Customer Journey – The What, The Why & A Free Customer Journey Mapping Guide

What is a Customer Journey & Customer Journey Mapping?    We define Customer Journey as every interaction across every touch-point that a customer has with a company. Every one of those interactions contributes to the overall Customer Experience.  At a high level a customer’s journey starts when they first show interest in doing business with

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Problem or opportunity title image

4 Steps To Turn Problems Into Opportunities

Customers no longer accept excuses. Repeatedly, businesses blame partners, suppliers and agents when things go wrong. Instead you should own the problem and use it as an opportunity to grow the trust of your customers.    Opportunities are everywhere. At the start of the pandemic Time Doctor, a creator of a time-tracking application, was struggling

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