I have really enjoyed the course, very relevant to what I do within my role and provides an excellent framework that I hope to be able to adopt within my organisation. It has provided me with the insight, skills & tools I need that will complete my passion for customers and allow we to consistently deliver CX excellence. This also gives me a great opportunity to bring those skills & tool-sets into our own customer experience programme and be a part of building on our CX success story. The course delivery is excellent- easy to access and has knowledgeable presenters who make learning easy and enjoyable. The support from the CX Academy is fantastic – very responsive on any queries and they very much make learning easy.
– Philip Cunningham, Senior Manager – Client Service Management, BT Ireland