EmotionalIntelligence Large 5 Factors That Affect Customer Trust Large 5 Factors That Affect Customer Trust Large min

Emotional Intelligence

At its core Customer Experience wouldn’t have any purpose, meaning or need if emotions didn’t come into play in customer-business relationships. However, how we feel about a product or a service is CX. So to have knowledge about the biggest factor in CX is to have power over your CX strategy. What is emotional intelligence?  …

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