The Tile image: The CX Academy Logo, Text: Power of Persuasion, Illustration of a person presenting and an image of a woman presenting.

The Power of Persuasion

In the CX Academy, we define the power of persuasion as the ability to influence a person’s beliefs and actions. When you are leading the CX Agenda in your company, it is important to understand that nobody can do this alone.    Your role as the CX Director / Leader is to get everyone in […]

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