Internship with a Leading Irish Insurer

An exciting opportunity has arisen for a Customer/Employee Experience Intern to work in the Claims Dept of a leading Irish Insurer. The internship will equip you with the skills, knowledge and experience to become a valuable contributor to the success of our business while developing your own rewarding career as a CX/EX Professional. The intern will report to the Assistant Manager and will be involved in the implementation and delivery of Customer & Employee Experience projects within the department & influencing beyond into other Departments. The Team is a high-performing team that is focused on implementing multiple and varied change initiatives and projects. We are looking for a motivated individual who wants to use their skills and knowledge to influence and deliver a best practice program of excellent Customer & Employee Experience across the business.

Location:   Dublin/Hybrid working

The intern will:

• Learn the role of Customer & Employee Experience (CX & EX) relating to the insurance industry;
• Conduct customer surveys and analyse customer feedback to foster continued improvement;
•  Identify solutions to enhance customer & employee experiences;
•  Inform and influence CX & EX strategy;
•  Support the Team through various project-related activities and administrative functions.

Education/ Areas of Study:

Customer Experience, Data Analytics, Business Administration, or related field.

Experience, Knowledge & Skills:

• Possess excellent Word, Excel, PowerPoint, and Outlook skills;
• Exhibit strong verbal and written communication skills within all levels of the organization;
• Exhibit excellent project management skills and ability to advance multiple projects simultaneously;
• Learn from experience to perform in new or changing situations;
• Take initiative and set high standards for self;
• Have a positive impact through self-awareness and social skills;

For more information or to apply please send your details to: 

julian@thecxacademy.org

Categories: Uncategorised