I attended the Professional Certificate in CX with The CX Academy recently as part of my professional hours upgrading requirement.
I wasn’t really expecting anything much to blow my mind away. Just another go-through-the-motion course, I thought.
I was, however, pleasantly surprised by the refreshingly logical and applicable contents. It differs from most of the overly technical, overly academic stuff which many other similar courses tend to err on. The CX Academy approach is highly sensible, easily digestible and most of all, applicable in most corporate situations. Normally, I would sit in front of my computer for the first 30 minutes or so, and would begin to space out after that. It didn’t happen with this CX e-learning experience, and I was absolutely impressed.
In short, the presentation is correctly-paced and professionally delivered, the contents are relevant and logically arranged, the entirety of the course is user-friendly and the customer-service is immaculate.
The only suggestion I would give is to incorporate examples and case studies of companies not restricted to UK, Europe or North America but also corporations from other parts of the world.
I am very glad that I signed up for this.
Allan Chia Hai Choon (Singapore)
2 August 2021