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June 25th, 2020
Shared emotions have bought companies and customers closer together during the corona virus.
Consumers sense of trust has been heightened and dictating which companies they deal with in the future.
Genuine care for staff, customers and community strengthen deep bonds.
Companies who are truly authentic and live their values matter more than ever. Those that stepped up during the crisis will be remembered forever. And those that didn’t, beware.
We will launch our new corona virus insight survey results in 6 weeks. Follow this series for further information.
Categories: CX Article